Refund Policy for British IPTV

1. Introduction At British IPTV, we strive to provide the best streaming experience to our customers. However, we understand that issues may arise, and we are committed to addressing them fairly. This refund policy outlines the terms and conditions under which refunds may be granted.

2. 7-Day Money-Back Guarantee We offer a 7-day money-back guarantee to all new customers. If you are not satisfied with our service within the first 7 days of your purchase, you may request a full refund.

3. Eligibility for Refunds Refunds are granted under the following circumstances:

  • The service is not delivered as promised due to a technical failure on our end.

  • The customer has not used the service beyond a reasonable trial period.

  • Duplicate payments made due to a processing error.

4. Non-Refundable Situations Refunds will not be issued in the following cases:

  • The customer has used the service for an extended period beyond the 7-day guarantee period.

  • The customer is experiencing issues related to their internet connection, device compatibility, or incorrect setup.

  • The customer has violated our terms of service.

  • Any refund request made after 7 days from the purchase date.

5. How to Request a Refund To request a refund, customers must contact our support team via email at [email protected] with the following details:

  • Full name and order number

  • Reason for the refund request

  • Proof of payment

Refund requests will be reviewed within 3-5 business days, and eligible refunds will be processed within 7-10 business days.

6. Service Cancellation Customers can cancel their subscription at any time; however, cancellations do not automatically qualify for a refund. Upon cancellation, the service will remain active until the end of the current billing cycle.

7. Changes to This Policy British IPTV reserves the right to modify this refund policy at any time. Customers will be notified of significant changes via email or through our website.

For further assistance, please contact our support team at [email protected].

 

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